welcome | about us | what we do | steal our secrets | selected projects
Our services include:
communication audits / analytics
higher ed program review
workshops for managers in corporate communication and training
rapid prototyping and high-level architecture for new communication and
needs analysis, surveys, and research
ʘ development of training and branding standards
Since 1979 over 350 projects for clients including:
Corporate Bank of Montreal, Eastman Kodak, Xerox, Sony, ISVOR Fiat (Italy), Ernst and Young, American Management Assoc, Corning Inc, Providian Financial Corporation, Maines Paper and Food Company, General Electric, Ernst and Young LLP, Connectiv Power Delivery, Johnson Controls, First Chicago NBD Bank, McNeil Consumer Products, USF&G Insurance, Bandag, Bellcore, Abbott Diagnostics, Cracker Barrel Old Country Store, Oracle Corporation, Ben & Jerry's Homemade, Pepsi Cola, Raymond Corporation, Target Vision, Blue Cross Blue Shield of Western NY, Frontier Media Group, Dominion Food Stores, Eastern AI, Espar Products, Reliance Electric, NY State Electric & Gas, American Cyanamid, Robert Morris Associates, Commerce Clearinghouse, Genigraphics, Health Management Corporation, Charles Schwab, NY Stock Exchange, Rabo Bank (Netherlands, Niagara Mohawk, Carrier Corporation, NCR, Consolidated Diesel, Westinghouse Hanford, Tektronix, Amway, ALLTEL, AT&T, Panasonic, Wang Labs, Sikorsky Aircraft, Telemechanique, Prentice-Hall, & more...
Government US Centers for Medicare and Medicaid, Sacramento County Dept of Public Works, US Navy Fleet and Family Readiness, Ontario Gaming and Lottery Commission, Internal Revenue Service, US Dept of Labor, US Department of Defense Dependent Schools, NY State Training Council
NGO North Suburban (Chicago) Library System, Tompkins County United Way, Kendal Corporation (lifecare communities), Guthrie Healthcare System, Illinois Farm Bureau
Education Ministry of Education of Turkey, University of Helsinki, Cornell University, New School, Johnson and Wales University, LeMoyne College, Ball State University, Troy University, Marist College, Simmons College, St. John Fisher College, Hartwick University, Marywood University
Assess & develop your most valuable asset: communications
We help clients assess and improve their capabilities in corporate communication and learning by looking holistically at performance, brand, and people.
Make your intangible assets visible and measurable
Tangible assets represent the present. Intangible assets measure future value which is what customers, investors, employees, and donors care about. Our proprietary tools for measuring the impacts of communications and learning will assist you from moving from calculating ROI for individual projects to managing these systems as actual assets that impact the bottom line and the valuation of your organization.
Expect the unexpected
Generally, the solutions we recommend are faster, less expensive, and more powerful than what our clients imagined when they first engaged us. Our aim is to improve your business performance with projects that show substantial return-on-investment.
Clients come to us when:
ʘ conventional approaches to marketing, employee
communications, or training aren't working
ʘ executives seek coaching and training in management
ʘ a critical organizational change is about to occur
Strategy meetings, executive briefings, and professional training can be held at our lovely facility in the Finger Lakes Region of upstate New York